Factor Meals is one of the most popular pre-made meal delivery services out there. They offer chef-prepared meals delivered right to your doorstep.
While the convenience of this service is appealing, there may come a time when you need to cancel your subscription.
Whether you’ve decided to switch to a different meal delivery service or you simply want to take a long break, canceling your Factor Meals subscription is a very straightforward process.
In this guide, I’ll walk you through the steps you need to take to cancel your subscription and offer some helpful tips along the way (such as possible remedies to common issues and alternative meal delivery services you may like better).
So, if you’re ready to wave goodbye to Factor Meals, let’s get the cancelation process started…
What To Know Before Canceling Your Factor Meals Subscription
Before moving forward, it’s important to understand what canceling, deactivating, and terminating your subscription means.
In their terms and conditions, Factor Meals uses the words “cancel” and “deactivate” interchangeably. Both mean that you are pausing your subscription indefinitely, allowing you to reactivate it at a later date.
On the other hand, terminating means that you are permanently closing your account and will no longer be able to use the service (unless you sign-up again). In doing so you are fully deleting your personal information from Factor’s servers. I’ll go over how to terminate your account a little later on.
It is good to understand the differences between canceling and terminating your account so that you can make the choice that’s best for you. For example, if you want to make sure that your payment details (such as your credit card information) are fully deleted, you will want to terminate your account. This will reduce your risk of having your personal information stolen if Factor’s servers are ever hacked into. If you think there is a chance you’ll want to use Factor Meals in the future, you will want to cancel your subscription (rather than terminating it).
Lastly, before you cancel or terminate your account, you must remember to do so before Wednesday at 11:59 PM CST. If you cancel or terminate your account after this time, you will still be charged for and receive your meal box for that week, and the cancellation will take effect for the following week’s delivery.
How To Cancel Factor Meals (3 Simple Ways)
Thankfully, Factor Meals does not make you jump through hoops to cancel your account. I’ve outlined the 3 main ways you can do so below…
How To Cancel Factor Meals On Their Website
- Login to your Factor Meals account on their website.
- On the main page of your account, click on “Plan Settings” in the sidebar menu.
- Scroll to the bottom of the page where you will see a section called “Status”.
- Click on the big button that says “Deactivate my plan”.
- On the next page Factor Meals will give you a discount incentive to not deactivate your plan. They’ll also offer ways to fix common issues (such as changing plans if it’s too expensive). If you want to continue with your cancelation, scroll to the bottom of the page and click on the button that says “Cancel anyway”.
- A pop-up will appear that will ask you why you’re leaving. You don’t need to fill it out if you don’t want to. To finish the deactivation process, click the “Deactivate now” button.
How To Cancel Factor Meals Via Email
Canceling your subscription via email is very simple. You will need to email Factor’s customer support team at help@factor75.com from the email that you used to register your Factor Meals account.
In the email subject line write “Cancel My Subscription” and in the body of the email you will want to provide them with the following…
- The full name you used to sign up for Factor.
- The email address you used to sign up for Factor.
- The address you used to receive deliveries.
- Your reason for canceling.
I’ve found that giving them all of this information will reduce any back and forth emails where the customer support representative will ask for more information from you.
How To Cancel Factor Meals Via Phone
While canceling your subscription via a phone call is the most time intensive option (since you may need to wait on hold for a representative), it’s also fairly simple.
Before calling you’ll want to make sure you have the same information ready that I listed for canceling via email…
- The full name you used to sign up for Factor.
- The email address you used to sign up for Factor.
- The address you used to receive deliveries.
- Your reason for canceling.
Once you have that information, call Factor Customer Care at (888) 573-5727.
When speaking to a representative, let them know that you wish to cancel your account and give them any of the information they request to confirm the deactivation process.
Look For This Confirmation Email After You Cancel
Regardless of the way you cancel your Factor Meals subscription, you will want to make sure that you receive a confirmation email. If you don’t immediately see it in your inbox, check your spam folder.
The email is usually sent within 5 to 10 minutes of the cancellation going through.
If you do not receive a cancellation email, it is likely that your cancellation request did not go through. In this case, I highly recommend you go through the cancellation process again. It may even be benefit you to try a different cancellation method.
How To Terminate Your Factor Meals Account (2 Options)
If you want to take it a step further and fully terminate your account, the steps to do so are very similar to canceling.
Gather up the same general information that I listed for canceling via email and phone…
- The full name you used to sign up for Factor.
- The email address you used to sign up for Factor.
- The address you used to receive deliveries.
- Your reason for terminating.
Now you can either email Factor’s customer support team at help@factor75.com or call them at (888) 573-5727. In either case, let them know that you wish to terminate your account (not simply deactivate or cancel) and give them any of the above information that they request to do so.
Afterwards, be on the lookout for an email confirming your account termination.
How To Reactivate Your Factor Meals Subscription After Canceling
Should you decide, down the road, that you want to reactivate your Factor Meals subscription after you’ve already canceled, resuming can be done in a few clicks.
Start by logging in to your account. On your main account page you will see a big banner at the top of the page that says “Reactivate your plan” right above the menu for the current week.
Click the “Reactivate” button and confirm your account details (name, address, plan, and meal quantity). Once that’s done, you’re all set and your subscription will be active again.
Food Box HQ Note: You cannot reactivate an account that has been terminated, only one that has been deactivated/canceled.
Reasons For Canceling Your Factor Meals Subscription & Possible Remedies
I often see people immediately jump to canceling their subscription when any little issue arises, even when there are better solutions.
Below are some of the most common reasons why people may decide to cancel their Factor Meals subscription, along with possible remedies that may be more suitable than simply canceling altogether.
Change In Your Schedule? Try Skipping Weeks
One reason I see people cancel their Factor Meals subscription is due to a schedule change.
Maybe you’re going on a long vacation or you simply won’t be home to receive your box for a few weeks.
Before you cancel, consider skipping the weeks you’ll be away instead. Factor Meals allows you to skip a delivery right from your main account page.
Once logged in you’ll see the menu for the upcoming week along with a set of dates for menus of upcoming weeks. Click on the week you’ll be away and then click the “skip” button. Factor will ask you why you’re skipping before you can finish skipping. You’ll want to make sure you skip all of the weeks you’ll be away.
You’ll want to keep in mind that Factor only lets you skip up to 4 weeks at a time. So, if you are going to be away longer than 4 weeks, you will want to cancel/deactivate your subscription instead.
Also, you will need to skip these weeks before Wednesday at 11:59 PM CST. If you skip an upcoming week after Wednesday at 11:59 PM CST, it will already be locked in and the box will be on its way to your doorstep. To make sure this doesn’t happen to you, skip a week or so before you’ll be away rather than waiting until a few days before you leave.
Not Enough Options? Try Changing Your Plan
Another common reason why people choose to cancel their Factor Meals subscription is the limited variety of meal options. This may be due to a lack of diversity in cuisines or a shortage of options on the weekly menu. However, there are solutions to this problem.
Should you want to expand the variety of cuisines on your weekly menu, you can change the plan you’re on. For example, if you’re on Factor’s Calorie Smart plan but you’re unhappy with the options, try switching to their Protein Plus plan instead. This will broaden your menu and give you other meals to choose from.
If you simply want more options to choose from on your menu, I recommend switching to Factor’s Chef’s Choice plan. This is the broadest plan that Factor offers, encompassing all of the meals they offer weekly (including Keto, Calorie Smart, Vegan & Veggie, and Protein Plus).
Lastly, if variety is what you’re after, be sure to check out Factor’s marketplace of add-ons. They offer dozens of different snacks, drinks, pre-cooked meats, desserts, and more. Just know that most of these options are geared towards low-carb diets.
Negative Experience? Try Contacting Customer Support
If you’ve had a poor customer experience, such as a damaged or spoiled meal, consider reaching out to Factor Meals’ customer care team before immediately canceling.
Factor’s return and refund policy states, “In the event that you are unhappy with any part of your Meal Box, or a specific Meal, you can reach out to us at help@factor75.com or call Customer Experience at (888) 573-5727. Please do so within five (5) days of the date you received the unsatisfactory item. If related to the condition of a Meal, we, at our sole discretion, may give you credit for the individual Meal, and in some situations, issue a partial or full refund for the Meal.”
Depending on your specific situation Factor may be able to offer a credit or refund to make up for the issue.
Too Expensive? Here’s How You Can Reduce The Cost
If you’ve read my review of Factor Meals, you know that they’re actually one of the more inexpensive pre-made meal delivery services out there.
That being said, if you still find them too expensive, there are a few ways that you can reduce the cost.
The most obvious way to bring down the cost is by simply reducing the amount of meals you receive each week. For example, if you’re on the 12 meal per week plan and you switch to the 6 meal per week plan, you’re basically cutting your bill in half.
The same concept goes for any marketplace add-ons. If you find your Factor subscription charges to be higher than you’d like, you can reduce the amount of extra marketplace items you’re adding to your box each week.
Lastly, you could participate in Factor’s referral program. It requires a bit of work but for every person you refer to Factor who signs up, Factor will credit your account with an extra $40. A few referrals could technically pay for a whole month’s subscription cost.
Exploring Better Pre-Made Meal Delivery Options (Factor Meals Alternatives)
If you’ve made up your mind that you’re completely done with Factor Meals and you’ve decided to cancel or terminate your subscription, you may be on the lookout for better alternatives.
I’ve tried dozens of different pre-made meal delivery services over the years and these are the ones I’d recommend to anyone looking for an alternative to Factor Meals…
Trifecta Nutrition
Trifecta Nutrition could be a good alternative to Factor Meals for several reasons.
First, Trifecta Nutrition offers a wider variety of meal plans, including options for paleo, vegetarian, and vegan diets, as well as a la carte options. This can be a great choice for people who have specific dietary needs or preferences.
Additionally, Trifecta Nutrition sources its ingredients from organic and sustainable farms, which may be important for those who are conscious about the quality of the food they consume. Going off of that, Trifecta uses fairly environmentally friendly packaging (such as biodegradable meal trays).
Finally, Trifecta Nutrition is a great option for those looking to improve their health through both diet and fitness. This is because Trifecta is much more than just a meal delivery service. They also offer an app that allows you to track your macros/calories, view fitness routines, and more.
Keep in mind that Trifecta is a bit more expensive than Factor Meals, coming in at $3 to $5 more per meal (depending on the plan you go with).
Cookunity
If you’re looking for a more high-end meal delivery option than what Factor offers, Cookunity may be a great alternative to consider. While Cookunity also provides diet-specific options like Factor, the similarities between the two end there.
Unlike Factor, Cookunity does not operate a centralized pre-made meal delivery service. Instead, Cookunity is a network of hundreds of chefs located throughout the United States (which they call their “chef collective”). This allows for a wider variety of culinary options since each chef brings their unique style and expertise to the table.
In my personal experience, Cookunity’s meals are some of the most restaurant-quality meals available from a meal delivery service. While I found Factor’s meals to be tasty, I believe that Cookunity’s are even better.
One potential drawback to be aware of is that Cookunity’s portion sizes may be smaller compared to Factor’s (depending on the meals).
Fresh n Lean
If you’re looking for a pre-made meal delivery service that offers a wider variety of diet-specific options than what Factor offers, Fresh n Lean is definitely worth considering.
While Factor primarily focuses on low calorie, low carb, keto, and high protein diets, Fresh n Lean offers the most extensive range of meal plans that support the most number of diets I’ve seen from any meal delivery service. They offer a selection of plans including Protein+, Keto, Paleo, Standard Vegan, Low Carb Vegan, Whole30 Approved, and Mediterranean Diet. Additionally, they provide a Bulk plan that allows you to select from a variety of pre-cooked meats and sides.
Should none of those plans suit your needs, you can also order a la carte, from their entire menu.
Fresh n Lean also differentiates itself from Factor by giving you much more freedom to customize your meal plan to meet your unique preferences. You can exclude ingredients like nuts, dairy, olives, and more, making them an excellent choice for those with specific taste preferences or food allergies.
RealEats
RealEats offers a unique twist on pre-made meal delivery services that sets it apart from Factor Meals.
Rather than sending meals in a typical meal tray the way that Factor does, RealEats delivers all of their food in vacuum-sealed bags, which are heated by boiling them sous-vide style. This may seem a bit unconventional, but I found that it actually enhances the flavor of the meals, particularly meats like chicken, which are left moist, tender, and flavorful heating this way.
Though, what I think really sets RealEats apart from Factor Meals is their extensive selection of hundreds of meal options available each week. On top of that, they offer a wide range of diet-specific meal plans, including keto, low sodium, plant-based, Mediterranean, low calorie, and more.
Final Thoughts
Canceling your Factor Meals subscription is a pretty simple process that can be done through their website, emailing, or calling support. As I mentioned earlier, you’ll want to remember that canceling isn’t the same as terminating your account, and you should be sure to cancel before Wednesday at 11:59 PM CST to avoid receiving another box. If you do decide to terminate your account, be aware that this action is final, and you’ll lose any benefits (such as account credits) you may have accumulated.
Once you cancel your subscription, there are plenty of alternative pre-made meal delivery services you can consider instead, each with their own unique advantages over Factor Meals. Whether you’re looking for a wider variety of meal plans or more customization options, there is likely an option out there that will suit your needs. Should the alternatives I mentioned above not suit your needs, you can always explore other pre-made options I’ve reviewed here.
So if Factor Meals isn’t working for you, canceling your subscription is just the first step towards finding the right meal delivery service for you.
Have a question about canceling your Factor Meals subscription? Let me know in the comments!
Very informative
I thought the Factor meals were a good idea for my son and I believe all the hype I read. The only problem is or now will be was is they could not deliver to the correct address. I corrected the address at least ten times over August, September, and October. I saw on the website were they we’re changing to the correct address on October 31st. It is now too late. They delivered three sets of meals to other apartments which he just happened to find. I have no idea where they delivered the rest of the stuff. I guess I will reach out to them to see if I can get any of my money back. I have tried this once about two weeks ago but nothing has happened. I would never recommend this company to anyone. The food might be good if you actually got it.